ZyXEL Communications IP PBX X6004 - Manual (Page 374)

Chapter 24 ACD
X6004 User’s Guide
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Finally, link the skill with your auto-attendant by forwarding calls from it to the
skill you created in step 2 (
Section 19.3.2 on page 313 ). You can click the
Advanced icon in the Configuration > PBX > Outbound Line Management >
Auto-Attendant > Customized to open this screen.
24.2 The ACD Global Screen
Use this screen to set the global “wrap up” time for each extension in the ACD
system. This is how long the X6004 waits before sending new calls to the agent.
Click Configuration > ACD > ACD Global to open this screen.
Figure 219 ACD > ACD Global Setting