ZyXEL Communications IP PBX X6004 - Manual (Page 315)

Chapter 19 Auto-Attendant
X6004 User’s Guide
315
Auto-Attendant Audio Files
You can record your own custom auto-attendant messages. The audio files you
record must meet the following criteria:
• G.711 format voice file (*.wav), µ-law 8-bit mono mode.
• Size limit of a single auto-attendant message cannot exceed 1 MB.
• Size limit of all auto-attendant voice files is 10 Mb per X6004 (or per ZyStack).
19.3.3 The Add/Edit Office Hours Auto-Attendant Screen
Use this screen to configure an option for an auto-attendant menu. To access this
screen, click the Add or Edit icon for an item in the auto-attendant list.
Figure 169 Add/Edit Option Setting
Each field is described in the following table.
Table 105 Add/Edit Option Setting
LABEL DESCRIPTION
Key Type the digit(s) a caller should dial to execute this option. This field
can be 1-5 digits in length.
Description Type a description for this auto-attendant option. This field can be 0-63
alphanumeric charactes (A-Z, a-z, 0-9), underscores (_), hyphens (-)
and spaces. 0 means this field can be left blank.
Action Specify the action for this auto-attendant option. The choices are:
• Forward to an extension - to forward a call to a specific extension.
• Forward to next menu - to forward a call to the next menu.
• Forward to a skill - to route the call to an ACD skill. See
Chapter
24 on page 371 for details on using this feature.
• Repeat menu - to replay the auto-attendant audio file for this
menu.
Extension Specify the extension or a hunting group number you want to forward
this call to. This field is only applicable if you select Forward to an
extension in the Action field. This field can be 0-20 digits in length.
Apply Click this to save your changes.
Cancel Click this to go back to the previous screen without saving your
changes.