Service policy warranty, Technical service – ZOLL R Series Monitor Defibrillator Rev J User Manual
Page 9
R Series Service Manual
9650-0903-01 Rev. J
iii
Service Policy Warranty
In North America: Consult your purchasing agreement for terms and conditions associated with your warranty. Outside of North America, consult ZOLL
authorized representative.
In order to maintain this warranty, the instructions and procedures contained in this manual must be strictly followed. For additional information, please
call the ZOLL Technical Service Department 1-800-348-9011 in North America.
Technical Service
If the ZOLL R Series unit requires service, contact the ZOLL Technical Service Department:
Telephone: 1-978-421-9655; 1-800-348-9011
Fax 1-978-421-0010
Email: [email protected]
Have the following information available for the Technical Service representative:
•
Unit serial number
•
Description of the problem
•
Department where equipment is used
•
Purchase Order to allow tracking of loan equipment
•
Purchase Order for a unit with an expired warranty
•
Sample chart recorder strips documenting the problem, if applicable
•
Full disclosure file from the unit, if applicable (.FUL extension)
•
Ready code file from the unit, if applicable (.DCK extension)
•
Activity log file from the unit, if applicable (.RAL extension)
If the unit needs to be sent to ZOLL Medical Corporation, obtain a Service Request number from the Technical Service representative. Return the unit in
its original container to:
ZOLL Medical Corporation
269 Mill Road
Chelmsford, Massachusetts 01824-4105