Automatic call distributor – HP R4.2 User Manual
Page 671
Glossary
ASI
UCS 1000 R4.2 Administration 585-313-507
Issue 3 April 2000 632
ASI
analog switch integration
ASR
asynchronous communication
A method of data transmission in which bits or characters are sent at irregular
intervals and spaced by start and stop bits rather than by time. Compare to
asynchronous data unit
An electronic communications device that allows computer systems to communicate
over asynchronous lines more than 50 feet (15 m) in length.
automatic call distributor
That part of a telephone system that recognizes and answers incoming calls and
completes these calls based on a set of instructions contained in a database. The
ACD can send the call to an operator or group of operators as soon as the operator
has completed a previous call or after the system has played a message to the
caller.