HP R4.2 User Manual

Page 735

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Glossary

voice response output process

UCS 1000 R4.2 Administration 585-313-507

Issue 3 April 2000 696

voice response output process

A software process that transfers digitized speech between system hardware (for
example, Tip/Ring and SSP circuit cards) and data storage devices (for example,
hard disk, etc.)

voice response unit

A computer connected to a telephone network that can play messages to callers,
recognize caller inputs, access and update a databases, and transfer and monitor
calls.

voice system administration

The means by which you are able to administer both voice-related aspects of the
system.

VPC

voice processing co-marketer

VROP

voice response output process

VRU

voice response unit

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