Nortel Networks 9150 - Manual (Page 389)

Remote Gateway 9150 Installation and Administration Guide 359
January 2005 Troubleshooting
The Remote Gateway 9150 unit
cannot establish a connection
with the RLC. 1 Verify security authentication
configuration and ensure that it matches
at both ends. (For example, if the
security identifier security level is used,
ensure that the inbound and outbound
security identifiers are correctly
configured at each end.)
2 Ensure that the unit IDs have been
correctly configured at each end. An
incorrect unit ID causes security
authentication to fail.
3 Ensure that the RLC’s IP address and
PSTN number are correctly configured
on the Remote Gateway 9150 unit (as
appropriate).
4 Verify that the IP network and PSTN are
operational (up and running) as
appropriate.
5 Ensure that the RLC is enabled on the
host PBX.
6 Use the Ping option in Configuration
Manager to PING the RLC. For
instructions, refer to “Using
Configuration Manager PING” on page
362.
7 If the RLC does not respond, check the
network configuration (such as, routing,
traffic load, and so on). Adjust the
network configuration, if required.
Symptom What to do