Nortel Networks 9150 - Manual (Page 390)

360 Remote Gateway 9150 Installation and Administration Guide
Troubleshooting Standard 3.1
Software problems
This section identifies some problems that can occur with the Configuration
Manager software, and describes what to do to resolve them.
Symptom descriptions
If you are not able to complete a task with Configuration Manager, perform
troubleshooting as described in the following table:
Symptom What to do
The Configuration Manager
software installation fails. Ensure that you close all background
applications, including anti-virus checking
software before performing the installation.
When performing one of the
following by TFTP,
ERROR:
FILE OPEN FAILED
displays:
!
configuration upload
!
firmware upgrade
1 Ensure the TFTP server application is
installed and running on your
administration PC.
2 Ensure the file you are trying to upload is
present in the target directory. That is,
either in the TFTP directory, or in the
directory that is specified as the base
directory in the TFTP server application.
3 Review messages displayed by the TFTP
server application for clues.
4 PING the Remote Gateway 9150 unit to
verify that network connectivity exists.
CONFIG UPLOAD FAILED
when
attempting to perform a
configuration upload by TFTP.
1 Ensure that you selected an appropriate
file. That is, ensure that the file you
attempted to upload is a Remote
Gateway 9150 configuration file.