HID DTC400E/C30E/M30E User Guide - Manual (Page 3)

RESTRICTED USE ONLY Fargo Electronics, Inc.
DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1) 1-3
Table of Contents
Section 1: Introduction _____________________________________________________ 1-1
How to use the manual _______________________________________________________________ 1-1
Safety Messages (review carefully)______________________________________________________ 1-2
DTC400e/C30e/M30e Card Printer Overview _____________________________________________ 1-3
Reviewing the DTC400e/C30e/M30e Block Diagram _____________________________________ 1-3
Reviewing the DTC400e/C30e/M30e Card Printer Sequence of Operations ____________________ 1-4
Reviewing the DTC400e/C30e/M30e Boot up Sequence___________________________________ 1-7
Section 2: Specifications ____________________________________________________ 2-1
Regulatory Compliances ______________________________________________________________ 2-1
Agency Listings_____________________________________________________________________ 2-2
Technical Specifications ______________________________________________________________ 2-2
Functional Specifications _____________________________________________________________ 2-5
Printer Components: Front Cover to USB Port __________________________________________ 2-6
Printer Components: Print Ribbons ___________________________________________________ 2-7
Printer Components: Resin-Only Print Ribbons _________________________________________ 2-8
Printer Components: Dye-Sublimation Print Ribbons_____________________________________ 2-9
Printer Components: Dye-Sublimation/Resin Print Ribbons_______________________________ 2-10
Dye-Sublimation Ribbons for M30e__________________________________________________ 2-10
Printer Components: Blank Cards ___________________________________________________ 2-11
Section 3: Printer Setup & Installation ________________________________________ 3-1
Choosing A Good Location _________________________________________________________ 3-1
About Moisture Condensation _______________________________________________________ 3-1
Unpacking and Inspection __________________________________________________________ 3-2
Reviewing the Printer (front view) ____________________________________________________ 3-2
Connecting the Printer power ________________________________________________________ 3-3
Flipper Table Module Assembly _____________________________________________________ 3-4
Installing the Print Ribbon Cartridge __________________________________________________ 3-5
Installing Blank Cards into the Card Hopper ____________________________________________ 3-7
Lowering the Card Output Hopper ___________________________________________________ 3-10
Printer Driver Installation ____________________________________________________________ 3-11
Printing a Test Print Image _________________________________________________________ 3-20
Printer Transport ___________________________________________________________________ 3-21
Section 4: General Troubleshooting __________________________________________ 4-1
Safety Messages (review carefully)______________________________________________________ 4-1
Communications Errors_______________________________________________________________ 4-2
Print Process Errors __________________________________________________________________ 4-4
Resolving a Card Not Fed Error (Cards will not feed off the Hopper)_________________________ 4-4
Resolving a Card Not Fed Error (Two (2) or more cards feed at the same time) _________________ 4-7
Resolving a Ribbon RFID Error (Ribbon RFID Antenna is Corrupted)________________________ 4-9
Resolving the Mag Verify Error _____________________________________________________ 4-10
Resolving the No Magnetic Encoder Installed Error _____________________________________ 4-13
Resolving the No Mag Stripe Present Error ____________________________________________ 4-15
Resolving the No Smart Card Encoder Error ___________________________________________ 4-16
Resolving the No Prox Card Encoder Error ______________________________________________ 4-18
Resolving a Ribbon Sensor Error (Ribbon Miscue) DTC400e & C30e _________________________ 4-20
Resolving a Ribbon Break Jam Error _________________________________________________ 4-21
Resolving a Ribbon Out Error ______________________________________________________ 4-24
Resolving a No Ribbon Installed Error________________________________________________ 4-25
Resolving a Invalid Ribbon Error____________________________________________________ 4-26
Resolving a Wrong Ribbon Error ____________________________________________________ 4-28
Resolving a Card Jam Error ________________________________________________________ 4-30