HID DTC400E/C30E/M30E User Guide - Manual (Page 54)

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DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1) 4-7
Resolving a Card Not Fed Error (Two (2) or more cards feed at the
same time)
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step Procedure
1 Review the following information.
• Symptoms: Two or more cards feed at the same time causing the cards to
jam at the Card Hopper Roller. Printer is out of cards.
• Printer Error State: Card is not being detected by card TOF Sensor 11
sec after the initiation of a print job causing the Printer to produce an error.
• Driver Monitor Error Display: Unable to Feed Card