HID DTC400E/C30E/M30E User Guide - Manual (Page 82)

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DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1) 4-35
b. If the Motor does not turn or jams, continue to Step 5.
5 Check the Headlift Motor Main Board Connection (J20).
a. Unplug the Printer.
b. Remove the back cover.
c. Verify that connection J20 is properly connected to the Main Board.
d. If the Motor does not turn, continue to Step 7.
6 Test the Headlift Sensor.
a. Remove the back cover.
b. Attach the positive lead from a Digital Voltmeter to Pin 1 of J9. Attach the
negative lead to the Pin 3 of J9.
• If
open, the Sensor should read 0.17 to 0.9 VDC.
• If
closed, the Sensor should read 4.9 to 5.5 VDC.
c. Replace the Sensor if the voltages do not read correctly. (Note: Contact an
authorized repair center)
d. If the Motor does turn, continue to Step 7.
7 Replace the Headlift Motor (Note: Contact an authorized repair center)
a. If the Motor does turn, continue to Step 8.
8 Replace the Main Board. (Note: Contact an authorized repair center)