HID DTC400E/C30E/M30E User Guide - Manual (Page 73)

RESTRICTED USE ONLY Fargo Electronics, Inc.
DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1) 4-26
Resolving a Invalid Ribbon Error
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step Procedure
1 Review the following information.
• Symptom: Printer errors out as soon as it receives data from the PC.
• Printer Error State: The Ribbon installed does not match the Printer
model.
• Driver Monitor Error Display: Invalid Ribbon
2 Verify that the Ribbon Cartridge installed is designed for the correct Printer
model.
3 Press on the Resume button.
If the issue persists, continue to Step 4.
4 Remove the rear cover and check that the Ribbon RFID cable is securely
connected to the Main Board (J-5) and the RFID Sensor.
• If the connections are loose, reattach.