HID DTC400E/C30E/M30E User Guide User Manual
Page 67
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Fargo Electronics, Inc.
DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1)
4-20
Resolving a Ribbon Sensor Error (Ribbon Miscue) DTC400e & C30e
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer. (Note: Using the printer in direct sunlight may adversely affect the ribbon sensor
integrity.)
Step Procedure
1
Review the following information.
• Symptom: The Printer rolls through Ribbon and errors out.
• Printer Error State: The Printer cannot find the next panel on the Ribbon.
• Driver Monitor Error Display: Ribbon Sensor Error
2
Open the front cover and remove the Ribbon Cartridge.
a. Check that the Ribbon is in good condition and not wrinkled or broken.
b. If Ribbon is broke or wrinkled, repair the Ribbon and wind up the take-up
roll 4-color panels past the damaged area.
3
Press on the Resume button.
If the issue persists, continue to Step 4.