HID DTC400E/C30E/M30E User Guide - Manual (Page 81)

RESTRICTED USE ONLY Fargo Electronics, Inc.
DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1) 4-34
Resolving a Headlift Motor or Sensor Error
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step Procedure
1 Review the following information.
• Symptom: The Printhead continuously cycles or does not cycle at all.
• Printer Error State: Headlift Sensor is not detecting movement from the
Headlift Cam.
• Driver Monitor Error Display: Headlift Error
2 Press the Cancel Print button on the Driver Monitor Error Display Message.
3 Reboot the Printer by cycling the power.
4 Cycle the Headlift Motors.
a. Use the Fargo Diagnostic utility to cycle the Printhead to ensure proper
printhead operation.
a. Verify that the Headlift Motor turns.