HID DTC400E/C30E/M30E User Guide - Manual (Page 60)

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DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1) 4-13
Resolving the No Magnetic Encoder Installed Error
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step Procedure
1 Review the following information.
• Symptom: There is not a Magnetic Encoder installed.
• Printer Error State: A print job with Magnetic encoding was sent with no
Magnetic encoder installed in the Printer.
• Driver Monitor Error Display: No Magnetic Encoder Installed
2 Press the Cancel Print button on the Driver Monitor Error Display Message.
3 Reboot the Printer by cycling the power.
4 Verify that the Printer has a Magnetic Encoder installed.
a. Open the front cover.
b. Verify that the Printer has a Magnetic Module installed. (Note: If the
Printer is equipped with a Magnetic Encoder Module, ensure that it is
seated securely into the Magnetic Module docking station. If the issue
persists, replace the Magnetic Module. See the Persona C30e/M30e
service manual for replacement procedures.)
5 If the Printer has no Magnetic Encoder Module, verify that the encoding data