HID DTC400E/C30E/M30E User Guide - Manual (Page 56)

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DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1) 4-9
Resolving a Ribbon RFID Error (Ribbon RFID Antenna is Corrupted)
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step Procedure
1 Review the following information.
• Symptom: Printer RFID Sensor does not detect a recognizable signal from
the Ribbon.
• Printer Error State: The Ribbon tag information is corrupted or incorrect.
• Driver Monitor Error Display: Ribbon RFID Error
2 Replace the Print Ribbon
a. Replace the Print Ribbon Cartridge.
b. Press on the Resume button.
c. If the error continues, replace the Printer Main Board.