HID DTC400E/C30E/M30E User Guide - Manual (Page 91)

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DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1) 4-44
Resolving the Card Surface Debris problems
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step Procedure
1 Review the following information.
• Symptom: Prints have spots (white or colored voids) and/or dust on them
(See sample image below).
• Printer Error State: None
• Driver Monitor Error Display: None
2 Ensure the cards are clean and stored in a dust-free environment. Do not use
cards with embedded contaminants in the surface.
3 Clean the inside of the Printer. See Cleaning the Printer’s Interior
4 Clean the Cleaning Roller. See Cleaning the Platen and the Card Feed Rollers.