HID DTC400E/C30E/M30E User Guide - Manual (Page 79)

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DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1) 4-32
Resolving a Card Jam (Encoder) Error
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step Procedure
1 Review the following information.
• Symptom: Card is jammed in the Printer Encoding Station
• Printer Error State: Card TOF Sensor is detecting no card motion.
• Driver Monitor Error Display: Card Jam (Encoder)
Step Procedure
2 a. Look for a jammed card in the Printer.
b. Open the Printer’s front cover.
c. Remove the Ribbon Cartridge from the Printer.
d. Check to see if a card is jammed in the encoding station of the Printer.
3 Clearing a jammed card.
a. If a card is jammed in the station, use the Forward button and/or
Reverse button to move the Feed Rollers and free the card.
b. Re-insert the ribbon and close the printer cover.
c. Press the Resume button to continue printing.