HID DTC400E/C30E/M30E User Guide - Manual (Page 69)

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DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1) 4-22
2 Open the front cover and remove the Ribbon Cartridge.
• If Ribbon is broken, continue to Step 3.
• If Ribbon is in good condition, continue to Step 6.
3 Adjust the print offset. See the Using the Print Top of Form Option procedure.
If the issue persists, continue to Step 4.
4 Repair the Ribbon and wind up the take-up roll 4 color panels past the
damaged area.
a. Press on the Resume button.
b. If the issue persists, continue to Step 5.
5 Use the Fargo Workbench Printer Utility to cycle the Printhead to ensure
proper Printhead operation.
• If the Printhead does not cycle properly, see Resolving the Headlift Motor /
Sensor Error.
• If the Printhead functions properly, continue to Step 6.
6 Replace the Ribbon Cartridge.
a. Press on the Resume button.
b. If the issue persists, continue to Step 7.