Resolving the mag verify error, Resolving the mag verify error -10 – HID DTC400E/C30E/M30E User Guide User Manual
Page 57
RESTRICTED USE ONLY
Fargo Electronics, Inc.
DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1)
4-10
Resolving the Mag Verify Error
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step Procedure
1
Review the following information.
• Symptom: The Printer is unable to verify encoded data.
• Printer Error State: The Printer is unable to verify encoded data.
• Driver Monitor Error Display: Mag Verify
Error
2
Check to ensure that the cards are loaded with the Magnetic Stripe facing Up
and towards the front of the Printer.
3
a. Press on the Resume button.
b. If the error continues continue to step 4
4
Verify the Driver settings if cards are loaded properly. See the Using the
Magnetic Encoding tab (Persona C30e/M30e) procedure.
5
Verify that data is being encoded to the Magnetic Stripe.
a. Clear any Error Messages by unplugging the Printer and reapplying power.
b. Remove the failed card.
c. Use a Magnetic Stripe reader or magnetic developer spray to determine if