HID DTC400E/C30E/M30E User Guide - Manual (Page 72)

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DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1) 4-25
Resolving a No Ribbon Installed Error
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step Procedure
1 Review the following information.
• Symptom: Printer errors out as soon as it receives data from PC.
• Printer Error State: The Printer RFID Sensor is not receiving a signal from
the Ribbon.
• Driver Monitor Error Display: No Ribbon Installed
2 Verify that a Ribbon Cartridge is installed in the Printer.
a. Press on the Resume button.
b. If the issue persists, continue to Step 3.
3 Remove the rear cover and check that the Ribbon RFID cable is securely
connected to the Main Board (J-5) and the RFID Sensor.
• If the connections are loose, reattach them.
• Press on the Resume button.
• If the connections are good or if the issue persists, continue to Step 4.
4 Replace the Ribbon RFID Sensor.