HID DTC400E/C30E/M30E User Guide - Manual (Page 71)

RESTRICTED USE ONLY Fargo Electronics, Inc.
DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1) 4-24
Resolving a Ribbon Out Error
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer. (Note: Using the printer in direct sunlight may adversely affect the ribbon sensor
integrity.)
Step Procedure
1 Review the following information.
• Symptom: Printer will not print.
• Printer Error State: The Ribbon Sensor has detected the End of Ribbon
mark.
• Driver Monitor Error Display: Ribbon Out
2 Replace the Ribbon Cartridge
a. Press on the Resume button.