HID DTC400E/C30E/M30E User Guide - Manual (Page 51)

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DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1) 4-4
Print Process Errors
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Resolving a Card Not Fed Error (Cards will not feed off the Hopper)
Step Procedure
1 Review the following information.
• Symptom: Cards will not feed at all.
• Printer Error State: Card is not being detected by the Card TOF Sensor
11 seconds after the initiation of a print job causing the Printer to produce
an error.
• Driver Monitor Error Display: Unable to Feed Card