HID DTC400E/C30E/M30E User Guide - Manual (Page 4)

RESTRICTED USE ONLY Fargo Electronics, Inc.
DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1) 1-4
Resolving a Card Jam (Encoder) Error________________________________________________ 4-32
Resolving a Headlift Motor or Sensor Error____________________________________________ 4-34
Resolving the Cover Open issue_____________________________________________________ 4-36
Resolving the Blank Output issues ___________________________________________________ 4-37
Resolving the Remove Ribbon Message (Rewriteable Job) ________________________________ 4-39
Flipper Table Module Assembly Problems _______________________________________________ 4-40
Resolving the No Flipper Table Module problem _______________________________________ 4-40
Resolving the Flipper Jam Error_____________________________________________________ 4-41
Diagnosing Image Problems __________________________________________________________ 4-43
Resolving the Pixel Failure problems _________________________________________________ 4-43
Resolving the Card Surface Debris problems ___________________________________________ 4-44
Resolving the Incorrect Image Darkness problems ______________________________________ 4-45
Resolving Ribbon Wrinkle problems _________________________________________________ 4-47
Resolving the Excessive Resin printing problems _______________________________________ 4-49
Resolving the Incomplete Resin printing problems ______________________________________ 4-51
Resolving the Image Placement problems _____________________________________________ 4-52
Resolving the Poor Image Quality problems ___________________________________________ 4-56
Running the Self Test _______________________________________________________________ 4-57
Running the Standard Self Test Print _________________________________________________ 4-58
Section 5: Ethernet Option Introduction _______________________________________ 5-1
Technical Specification - Ethernet Option ________________________________________________ 5-1
Functional Specification - Ethernet Option ________________________________________________ 5-2
Network Services - Overview __________________________________________________________ 5-3
Reviewing the Print Server__________________________________________________________ 5-3
Reviewing the Web Page Server _____________________________________________________ 5-3
Reviewing the Network Management Interface __________________________________________ 5-3
Reviewing the Telnet Server ________________________________________________________ 5-3
Network Management Interface ________________________________________________________ 5-4
Telnet Command Line Interface ________________________________________________________ 5-4
Initiating a Telnet Session __________________________________________________________ 5-4
Reviewing the Telnet Command Table ________________________________________________ 5-5
Ethernet Printer Troubleshooting Procedures ______________________________________5-9
Verifying the Printer Connection ____________________________________________________ 5-10
Verifying the Printer IP address _____________________________________________________ 5-10
Verify that the PC can access the Printer using the ping command __________________________ 5-11
Printing a test page _______________________________________________________________ 5-12
Reviewing Frequently-asked Questions __________________________________________5-13
Glossary of Terms ____________________________________________________________5-17
Section 6: Printer Adjustments _______________________________________________ 6-1
Safety Messages (review carefully) ___________________________________________________ 6-1
DTC400e/C30e/M30e Print Driver Options _______________________________________________ 6-2
Using the Card tab (DTC400e/C30e/M30e) ________________________________________6-3
Adjusting the Card Size Option ______________________________________________________ 6-3
Adjusting the Orientation Option _____________________________________________________ 6-4
Selecting the number of copies_______________________________________________________ 6-5
Using the Diagnostics button under the Card tab _________________________________________ 6-6
Using the Clean Printer Option_______________________________________________________ 6-7
Using the Test Print button __________________________________________________________ 6-9
Using the About button____________________________________________________________ 6-10
Using the Device Options tab (DTC400e/C30e or M30e) _________________________________ 6-11
Adjusting the Ribbon Type option ___________________________________________________ 6-13
Selecting the Auto Ribbon Select option ______________________________________________ 6-16