HID DTC400E/C30E/M30E User Guide - Manual (Page 68)

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DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1) 4-21
4 Replace the Ribbon Cartridge.
a. Press on the Resume button.
b. If the issue persists, continue to Step 5.
5 Press the Cancel Print button on the Driver Monitor Error Display Message.
6 Reboot the Printer by cycling the power.
7 Use the Driver Calibration tab to calibrate the Ribbon Sensor. Cover the front
of the printer to block the light while calibrating this sensor.
• If the issue persists, continue to Step 8.
8 Replace the Ribbon Sensor.
Resolving a Ribbon Break Jam Error
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer. (Note: Using the printer in direct sunlight may adversely affect the ribbon sensor
integrity.)
Step Procedure
1 Review the following information.
• Symptom: The Print Ribbon has become jammed or has broken in the
Printer.
• Printer Error State: The Ribbon Supply Encoder Sensor has
unexpectedly stop receiving information from the Ribbon Encoder
• Driver Monitor Error Display: Ribbon Break/Jam