HP Digital Sender Flow 8500 fn2 Document Capture Workstation - Manual (Page 97)

● The scanner jams repeatedly or multiple sheets are being scanned at the same time.
● If the following types of paper are frequently scanned: coated paper, chemically treated documents such as
carbonless paper, documents with a large amount of calcium carbonate, documents written on with pencil,
documents printed by Inkjet printers, or documents on which the toner has not been fused.
Clean the rollers
NOTE: The HP ScanJet Enterprise Flow N9120 fn2 Document Scanner is shown in this procedure, however, the
instructions are also correct for the HP Digital Sender Flow 8500 fn2 Document Capture Workstation.
To clean the separation and feed rollers, follow these steps:
1. From the control panel, select Support Tools and open the following menus:
● Maintenance
● Calibration/Cleaning
● Clean Automatic Document Feeder (ADF) Rollers
2. Press the Power button to turn off the scanner, and then disconnect the power cable and other cables from
the scanner.
3. Open the ADF hatch.
4. Using a clean, lint-free cloth moistened with distilled or clean tap water, wipe the separation roller from
right to left. Rotate the roller a full 360 degrees to ensure the entire roller surface is cleaned.
Clean the product 87