18 tell me about getting help, Hp customer care – HP Designjet 10000s Printer series User Manual
Page 327
18 Tell me about getting help
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HP Customer Care
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HP Designjet Online
HP Customer Care
As your strategic support partner, we make it our business to help keep your business running smoothly.
HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet.
HP Customer Care provides comprehensive, proven support expertise and leverages new technologies to
give customers unique end-to-end support. Services include setup and installation, troubleshooting tools,
warranty upgrades, repair and exchange services, phone and Web support, software updates, and self-
maintenance services. To find out more about HP Customer Care, please visit us at:
or call the phone number in the Customer Service Guide provided with your printer.
What to do before you call:
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Review “The problem is…” troubleshooting suggestions in this guide.
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Review the relevant driver documentation supplied with this printer (for users sending PostScript files
or those using Microsoft Windows).
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If you have installed third-party software drivers and RIPs, refer to their documentation.
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If the problem appears to be related to your software application, first contact your software vendor.
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If you still have difficulty, refer to the HP Support Services booklet provided with your printer. This
document contains a comprehensive list of various support services available to help solve printer
problems.
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If you call one of the Hewlett-Packard offices, please have the following information available to help
us answer your questions more quickly:
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The printer you are using (the product number and the serial number, found on the label at the
back of the printer)
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If there is an error code on the front panel, note it down (Refer to “The problem is
An error
message
”).
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The computer you are using.
ENWW
HP Customer Care
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