ABUS TV3220 - Manual (Page 168)

ABUS VMS ABUS Security-Center GmbH & Co. KG
System manual
Version 7.3 168
9. Online support and remote configuration
Should you encounter problems, please contact our Customer Support hotline.
The hotline provides support and set-up tips for your product.
If the problem cannot be solved over the telephone, then our service team can also help by
accessing your system using a remote maintenance function.
Online support only applies to the ABUS HDVR / NVR in conjunction with the ServicePlus
option.
These options are not available on the ABUS VMS Basic, Professional and Enterprise
software versions.
Instructions on activating online support can be obtained from our Customer Support
personnel.
Have the following information on hand before contacting Customer Support:
ABUS HDVR:
 System model
 Serial number
 Installed software version
 Description of the problem
Video cards:
 Card model
 Installed software version

Operating system used
 Description of the problem
From version 7.3 onwards, VMS has a support function which automatically generates all the
relevant system information. You can save this locally or send it directly by e-mail to ABUS
Security Center technical support.