Oritron Dionex Ion Chromatography System ICS-2100 - Manual (Page 83)

Doc. 065291-01 3/09
71
4 • Troubleshooting
This chapter is a guide to troubleshooting minor issues that may arise during
operation of the ICS-2100. Turn to the section of this chapter that best describes
the operating problem or symptom that has been observed. Each section lists
possible causes of the problem or symptom in order of probability. A systematic
troubleshooting approach is the most effective way to determine the root cause.
If you are unable to resolve a problem by following the instructions here, contact
Dionex Technical Support. In the U.S., call 1-800-346-6390. Outside the U.S.,
call the nearest Dionex office. Please have this chapter at hand when talking with
Technical Support personnel.
4.1 Error Messages
The Moduleware (the instrument control firmware installed in each ICS-2100
module) periodically checks the status of certain parameters. If a problem is
detected, it is displayed on the touch screen.
Error messages are also reported to Chromeleon and logged in the Audit Trail.
Each error message is preceded by an icon that identifies the seriousness of the
underlying problem (see the table below). You can change the severity level
assigned to a problem whenever appropriate.
Icon Severity Level Description
Warning A message is displayed in the Audit Trail, but the
current run is not interrupted.
Error A message is displayed in the Audit Trail, and the
system attempts to correct the problem (sometimes
by using an alternative parameter). An Error never
interrupts the current analysis; however, if it occurs
during the Ready Check, the analysis will not be
started.
Abort A message is displayed in the Audit Trail, and the
running batch is aborted.