Allied Telesis AT-S63 - Manual (Page 15)

AT-LX3800U Multi-Service Transport System Installation and Maintenance Guide
15
Contacting Allied Telesyn
This section provides Allied Telesyn contact information for technical
support as well as sales and corporate information.
Online Support
You can request technical support online by accessing the Allied Telesyn
Knowledge Base: http://kb.alliedtelesyn.com. You can use the
Knowledge Base to submit questions to our technical support staff and
review answers to previously asked questions.
Email and
Telephone
Support
For Technical Support via email or telephone, refer to the Support &
Services section of the Allied Telesyn web site: www.alliedtelesyn.com.
Returning
Products
Products for return or repair must first be assigned a return materials
authorization (RMA) number. A product sent to Allied Telesyn without an
RMA number will be returned to the sender at the sender’s expense.
To obtain an RMA number, contact Allied Telesyn Technical Support
through our web site: www.alliedtelesyn.com.
Sales or
Corporate
Information
You can contact Allied Telesyn for sales or corporate information through
our web site: www.alliedtelesyn.com. To find the contact information for
your country, select Contact Us -> Worldwide Contacts.
Management
Software Updates
New releases of management software for our managed products are
available from either of the following Internet sites:
ˆ Allied Telesyn web site: www.alliedtelesyn.com
ˆ Allied Telesyn FTP server: ftp://ftp.alliedtelesyn.com
If you prefer to download new software from the Allied Telesyn FTP server
from your workstation’s command prompt, you will need FTP client
software and you must log in to the server. Enter “anonymous” for the user
name and your email address for the password.