Return material authorization (rma), Contact information, Sect – Barco DX-700 User Manual
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DX-700 • User’s Guide • Rev 02
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Return Material Authorization (RMA)
Please note:
•
The Customer Service Portal is the primary electronic means of communication
with Barco, replacing email.
•
Barco will continue to provide telephone support for service activities. Refer to the
“
” section below for details.
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In the unlikely event that a product is required to return for repair, please use the Customer
Service Portal
to receive a Return Merchandise Authorization number (RMA).
RMA Conditions are listed below:
•
Prior to returning any item, you must receive a Return Merchandise Authorization
(RMA) number.
•
All RMA numbers must appear on their return-shipping label.
•
RMA numbers are valid for ten (10) days from issue date.
•
All shipping and insurance charges on all RMAs must be prepaid by the customer
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Barco, Inc.
11101 Trade Center Drive
Rancho Cordova, California 95670, USA
•
Phone: (916) 859-2500
•
Fax: (916) 859-2515
•
Website:
Sales Contact Information
•
Direct: (916) 859-2505
•
Toll Free: (888) 414-7226
•
E-mail: [email protected]
Barco N.V.
Noordlaan 5
8520 Kuurne
BELGIUM
•
Phone: +32 56.36.82.11
•
Fax: +32 56.35.16.51
Technical Support
•
Customer Service Portal
—
•
(866) 374-7878
— Events (24/7)
•
(866) 469-8036
— Digital Cinema (24/7)