ETC Congo Family v6.4.0 - Manual (Page 90)

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Troubleshooting - Crashes & Bugs
All software-based products run the risk of a crash regardless of
testing procedures. In the unlikely event it happens, please help us to
eliminate problems with crashes and bugs by reporting them to us.
An Error Popup Appears - copy log
If you get an error popup we have saved your show data and created two files (log and
dmp) that can be saved to a USB memory if there is one connected to the console.
Mail these file to us. It can help us solve your problem very fast.
1. Make sure there is a USB memory in one of the USB slots.
2. Open the Browser and select "Copy Log files to USB"
3. Mail both files (log & dmp) to [email protected]
NOTE
This has to be done directly. The dmp file is a temporary file that will
be overwritten if anything happens later. BOTH files are needed to
solve the problem. Thank you for your help.