Pointmaker CPN-5000 - Manual (Page 141)

Boeckeler Instruments, Inc. Pointmaker CPN-5000 Color Video Marker - Page 135
Appendix Troubleshooting Guide
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Boeckeler’s quality inspectors test each Pointmaker prior to shipment. There fore,
most problems which presenters encounter are related to installation. The
following table describes common problems and their solutions. If, after refer ring
to this table, a problem still exists, call Boeckeler Instruments, Inc., at (800)
552-2262 or (520) 745-0001 and ask for technical assistance. There are no user
serviceable parts in the Pointmaker. Do not open the cabinet.
Special Note: The Pointmaker can be returned to factory default settings by
pressing CTRL + ALT + END.
WARNING: executing this command will erase all user settings including
calibrations, COMM port settings, etc.
Soft boot: CTRL-ALT-DEL is the same as cycling power
Symptoms Possible Solutions
The green indicator light
on the front of the
Point maker does not light
up.
1. Check that the Pointmaker is plugged into a live outlet.
Monitor does not light up. 1. Check that the monitor is plugged into a live outlet.
2 . Check that the monitor is switched on.
3. Check that the monitor brightness and contrast controls are
properly adjusted.
The Pointmaker markers
appear to bloom.
1. Adjust system parameters on the video output device, moni tor,
or camera (if in use) such as contrast, gain, brightness, color,
light, and intensity.
2. Decrease brightness of Pointmaker markers or use a different
marker color.
Monitor lights up but does
not display a picture.
1 . Check that the video source and Pointmaker are each plugged
into a live outlet.
2. Check that the video source and Pointmaker are both switched
on.
3. Check that the proper cables are connected to the proper
con nectors on the video source, the Pointmaker, and the
monitor. Some sources and monitors have multiple output and
input connectors. Consult your video or computer manuals for
cor rect connection information.
4. Bypass the Pointmaker by connecting the monitor directly to the
video source. If the video image still does not appear, have the
video source and monitor checked.