Follett VERSION 6.00 - Manual (Page 167)

04/04 Chapter 12 Managing holds 167
reserved item, and the normal loan period would overlap the reserve period,
Circulation Desk automatically shortens the loan period so that the item is due
the day before the processing date. In addition, Circulation Desk does not allow
another patron to place a reserve on the same item for a date that is within the
existing reserve period. These measures help to ensure that the reserving patron
receives their copy when needed.
If the reserving patron retrieves the item before the processing date, you need to
delete the reserve before checking out the item. This avoids any loan-period
shortening intended to protect the reserve.
If the patron does not retrieve the reserved copy in the time allotted, the reserve
automatically expires the day after the end of the reserve period. Circulation
Desk does not allow you to revive a reserve. Because the reserve is for a specific
date, and that date has passed, Circulation Desk assumes the patron no longer
needs the item.
Additionally, you cannot change the priority of a reserve. In the queue, a reserve
always has priority over a hold.
See also: Define the number of pre-reserve processing days that you need in
System Setup | Setup | Circulation | Holds. For more information, see page 79.
Generate a pick list for upcoming reserves with the Hold Transactions Report
sorted by call number ( see page 557).
Getting around the Holds/Reserves window
The Holds/Reserves window shows a list of the current patron's holds and
reserves. The following shows an example of the Holds/Reserves window for a
patron who has a reserve, a ready hold, a pending hold, and an expired hold:
A hold can be placed on the first available copy (Any) or on a
specific copy (Copy). A reserve is for a specific copy only.
The patron's current
holds and reserves,
arranged
alphabetically by title
The expiration date The current status
To place a hold or reserve
for the current patron
To edit the expiration date
or priority of a hold or
to view a reserve
To delete the highlighted
hold or reserve
To view the Hold Queue
The patron
information box
The number of ready holds
and reserves waiting to be
picked up appears in the
patron information box each
time you retrieve the patron.