Follett VERSION 6.00 - Manual (Page 680)

04/04 680 Appendices
Message Cause / Solution
Could not open the PHD+ program
file.
(on the computer window)
The Follett application attempted to contact the Dolphin to
load the application, but received no reply.
You may not have pressed the correct key on the Dolphin
to load the PHD application. Press ENTER for a first-time
application load, or F3 -Update Software on the Setup
menu on subsequent loads. In either case, also click Load
on the PHD tab.
DOS0011: Invalid Format
(on the Dolphin screen) The REMOTE.EXE file (one of the files transferred to the
PHD Dolphin+ during the application load) is either
incomplete or missing.
1.
If necessary, press SHIFT to change to alpha
mode.
2. Type DEL <SP> REMOTE at the C:\> prompt.
3. Change to numeric mode. Type . (a period).
4. Change to alpha mode. Type EXE . The full
command should now be DEL REMOTE.EXE
5. Press the Enter key. The C:\> prompt appears.
6. Reboot the Dolphin by simultaneously pressing
and releasing the ON SCAN , SHIFT , and BKSP
keys. A message to load the application appears.
7. On your computer, open the
System Setup |Site | PHD tab.
8. Click Load on the PHD tab, and press Enter
on the Dolphin to load the application.
File not transferred!
(on the Dolphin File Transfer dialog) The Follett application attempted to contact the Dolphin
but received no reply. Click Exit on the Dolphin File TransĆ
fer dialog to close it.
You may not have pressed
F3 -Send after clicking Update,
Proceed, or Load on the computer. Retry: Click the
button on the computer and press F3 on the Dolphin.
Or, a physical connection does not exist. Check your PHD
settings and all hardware connections. When
retrying, Docked" should appear underneath your PHD
settings (e.g., Com1-9600) on the Dolphin File Transfer
dialog. Empty" indicates that there is no connection.
Waiting for device
(on the Dolphin File Transfer dialog) The Follett application is attempting to contact the
Dolphin but is receiving no reply.
You may not have pressed
F3 -Send on the Dolphin after
clicking Update, Download, Delete, Proceed, or Load on
the computer. Press F3 on the Dolphin.
Or, a physical connection does not exist. Check your PHD
settings and all hardware connections. When
retrying, Docked" should appear underneath your PHD
settings (e.g., Comx-9600) on the Dolphin File Transfer
dialog. Empty" indicates that there is no connection.