Follett VERSION 6.00 - Manual (Page 170)

04/04 170 Circulation Desk
To extend the expiration date of a hold, from the Holds/Reserves window (see
page 167), highlight the hold and click View/Edit. The Edit Hold dialog appears:
Enter the new expiration
date, and click Save.
Note: If the hold expired
and copies are now
available, a message
appears asking you to
confirm that you want to
revive the hold.
The priority helps control placement of a hold in the hold queue.
Even if the copy is available when an expired hold is made pending, the hold will
not become ready until you start Circulation Desk the next day. The holds that
have been made ready will be listed on the Daily Holds Processing exception
report. For more information, see Interpreting the Daily Holds Processing
exception report" on page 171.
See also: Define your hold expiration settings for each patron type in System
Setup | Setup | Circulation | Holds. For more information, see Setting time
limits for items on hold" on page 78.
Changing the priority of a hold
The Hold Queue lists all the patrons waiting to receive a copy of a specified title.
You can open the queue from either the Holds/Reserves or Copy Status window.
From the Holds/Reserves window (see page 167), highlight the desired title and
click the Holds/Reserves button. From the Copy Status window (see page 134),
scan or select the copy, and click the Holds/Reserves button. The Hold Queue
dialog appears:
A hold can be placed on any available
copy or on a specific copy.
A reserve must be on a specific copy.
The lower the number, the higher the position in the queue. Reserves are always at the top.
The current status: reserved,
expired, ready, or pending
The expiration
date
To edit the priority or
expiration date of a hold,
or to view a reserve,
click View/Edit.
The date range of a
reserve is the normal
loan period for that item.
The queue is sorted as follows: Reserves are always at the top, in order of reserve
date. Below reserves are the holds, sorted by status: expired holds first, ready