Meridian America Link/Customer Controlled Routing - Manual (Page 27)

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Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide
Chapter 2: Overview of Meridian Link
Meridian Link is an application that allows a Meridian 1 system to
exchange information with a host computer so that users can integrate the
capabilities of both into a business application. An order desk clerk, for
example, can see information about an incoming call (for example, the
callerÕs name, address, and calling history) on a computer screen while the
telephone is still ringing.
An optional connection to a Meridian Mail system enables the host to
control voice-processing applications. For example, the host application can
intercept a call and ask the caller for information before routing the call to
the appropriate order desk.
Principal hardware components used by Meridian Link are
¥ a Meridian 1 system
¥ a computer or network of computers that runs the business application
¥ an Intelligent Peripheral Equipment (IPE) Module or an Application
Module, which contains the Meridian Link application
¥ (optionally) a Meridian Mail system, to provide voice processing if
required
Figure 2 shows the hardware components for an IPE Module, while
Figure 3 shows the hardware components for the Application Module.