Meridian America Link/Customer Controlled Routing - Manual (Page 379)

Chapter 13: Meridian Mail configuration 361
Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide
Table 137
LD 11ÑDefining virtual agent DNs for voice channels
Prompt Response Comment
REQ NEW Create a new ACD agent
TYPE SL1 New SL-1 set
TN l s c u The virtual agentÕs routing address on the
Meridian 1. If the channel already exists, this
value is found in the Channel Allocation Table
(CAT). Table 139 uses 10-1-2-3 through
10-1-2-6 as routing addresses for channel
DNs assigned to mail queue 7650.
CDEN <cr> Meridian Mail voice channels
DES xxxxx Set description ("Voice Channel 1," for
example)
CUST x Customer that the Meridian Link-based
application will be serving
KLS 1 For virtual agents, the number of key lamp
strips is always 1.
FDN <cr>
TGAR <cr>
LDN <cr>
NCOS <cr>
RNPG <cr>
SSU <cr>
XLST <cr>
CLS VMA Voice Messaging Allowed (VMA) defines this
TN as a virtual agent
HUNT <cr>
Ñ continued С