Meridian America Link/Customer Controlled Routing - Manual (Page 45)

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Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide
Chapter 3: Overview of Customer
Controlled Routing
Customer Controlled Routing (CCR) is a product that enables you to control
and route Automatic Call Distribution (ACD) calls entering your Meridian 1
system. For example, for an incoming ACD call, you can provide a specific
recorded announcement, music, or both, before assigning the call to an
agent.
Principal hardware components used by CCR are
¥ a Meridian 1 system
¥ an Application Module or Intelligent Peripheral Equipment (IPE)
Module (which contains the CCR application, service 99)
Connecting these hardware components is a signaling link called the
Application Module Link (AML), sometimes referred to as a Command and
Status Link (CSL).
In addition, the IPE Module or Application Module provides an interface
for a system console, which enables you to perform administration and
maintenance. A port that is designed to be connected to a modem allows
you to perform these activities from a remote location.
CCR also provides for as many as three terminals or printers on an IPE
Module (depending on the applications installed) or eight terminals or
printers on an Application Module. You can increase the number of
terminals by adding LAN-based PCs.
Figures 4 and 5 show how these hardware components are connected.