Meridian America Link/Customer Controlled Routing - Manual (Page 353)

Chapter 12: Meridian 1 configuration for Meridian Link/CCR 335
Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide
Assign telephones to status message groups (Meridian Link)
Automatic Call Distribution (ACD) or non-ACD telephones can be assigned
to status message groups if they are configured as AST (associated set).
Define ACD groups and agents
To configure an ACD group that uses Meridian Link, type yes at the ISAP
prompt (and the AST prompt, for X81 software and X11 International Phase
7 software prior to Release 17). Any telephone can be designated as AST.
Table 123
LD 23ÑBuild ACD groups
Prompt Response Comment
REQ NEW, CHG Create or change data in the database
TYPE ACD Automatic Call Distribution data block
CUST 0Ð99 Customer number
ACDN xxxx AC Directory Number
MWC <cr>
AST YES Associated set (X81 software, X11 International
Phase 7 software prior to Release 17 only)
DSAC <cr>
MAXP xx Maximum number of agent positions for this
ACD DN
SDNB <cr>
BSCW <cr>
ISAP YES Meridian Link messages sent across the link
VSID 0Ð15 Value Added Server (host computer)
Identification as defined in LD 17.
Note: Enter VAS ID assigned to Meridian Link.
ÑcontinuedÑ