Meridian America Link/Customer Controlled Routing - Manual (Page 363)

Chapter 12: Meridian 1 configuration for Meridian Link/CCR 345
Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide
Note: Systems with two modules (two Application Modules, two IPE
Modules, or one of each), with Meridian Link activated in one and
CCR activated in the other, will require two AMLs and hence two VAS
IDs. In that case, you must define two VSID numbers in Table 109 and
assign two status message groups in one of Tables 124Ð127.
Table 129
LD 23ÑDefine an ACD DN with IVR handling (if applicable)
Prompt Response Comment
REQ NEW Create or change data in the database
TYPE ACD Automatic Call Distribution data block
CUST 0Ð99 Customer number
ACDN xxxx ACD Directory Number
MWC <cr>
DSAC <cr>
MAXP xx Maximum number of agent positions for
this ACD DN
SDNB <cr>
BSCW <cr>
ISAP <cr> CCR messages sent across the link
VSID 0Ð15 Value Added Server Identification as
defined in LD 17; only required if the
IVR/VRU unit is connected to Meridian 1
by an AML/CSL
IVR YES This ACD DN handles IVR routing
TRDN xxxx Treatment DN for IVR calls (used by CCR
if IVR treatment is not specified in the
script)
This DN refers to treatment within an
IVR/VRU unit connected by an AML/CSL
REQ NEW, END Either define another ACD DN or exit the
overlay, saving changes