Meridian America Link/Customer Controlled Routing - Manual (Page 374)

356 Chapter 13: Meridian Mail configuration
553-3202-210 Standard October 1998
This chapter provides
¥ a brief overview of how the Meridian 1 system, the Meridian Mail
system, and the Meridian Link-based application configuration
parameters are used as Meridian Mail calls are routed to the application
¥ information required to configure the Meridian 1 for Meridian Mail
¥ information required to configure Meridian Mail for Host Enhanced
Voice Processing (HEVP)
¥ an overview of using the Edit Voice feature to create voice segment
files
Throughout this chapter, figures and tables use the following examples as
parameters:
¥ The primary ACD DN 7650 is defined as the mail queue.
¥ The mail queue uses four voice channels, and thus has four virtual
agent positions assigned to the mail queue, so that the Meridian 1 can
identify each channel by its position ID. These position IDs uniquely
identify channels in the Meridian 1 configuration. The examples used
for mail queue 7650 are as follows:
Table 135
Examples of Meridian Mail configuration parameters
Voice channel Individual DN Position ID
1 7550 7651
2 7551 7652
3 7552 7653
4 7553 7654
¥ The DN 7660 is defined as the mailbox assigned to the mail queue for
the purpose of holding recorded voice prompts.
Figure 94 gives a visual overview of how mail queue, position ID, channel
class, and mailbox ID relate to one another.