Software overview – Meridian America Link/Customer Controlled Routing User Manual
Page 54
36 Chapter 3: Overview of Customer Controlled Routing
553-3202-210 Standard October 1998
Software overview
The Meridian 1 must be equipped with one of the following software
releases:
¥
Customer Controlled Routing: X11 Release 17 or later (Release 20 for
all Option 11 systems) or X81
¥
Customer Controlled Routing with access to Interactive Voice
Response (IVR) applications: X11 Release 18 (or later)
Following is a minimum software requirement compatibility matrix for the
Meridian Link/CCR application.
Table 4
X11 software compatibility matrix
Application
Rls. 17
Rls. 18
Rls. 19
Rls. 20
Rls. 21
Rls. 22-24
Meridian Link 4B
and CCR 3B
Yes
Yes
Yes
Yes
Yes
Yes
CCR 3B
Yes
Yes
Yes
Yes
Yes
Yes
Meridian Link 5
and CCR 3B
No
No
Yes
Yes
Yes
Yes
Meridian Link 5
Upissue and CCR 3B
No
No
Yes
Yes
Yes
Yes
Meridian Link 5C and
CCR 3C
No
No
Yes
Yes
Yes
Yes
The following software packages (and their prerequisites) are required for
Customer Controlled Routing:
¥
Basic ACD (packages 40, 41, and 45)
¥
Command and Status Link (CSL) (package 77)
¥
Enhanced ACD Routing (package 214)
¥
Customer Controlled Routing (package 215)