Meridian America Link/Customer Controlled Routing - Manual (Page 547)

Chapter 18: Acceptance testing 529
Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide
Meridian Mail
This section describes how you can use Edit Voice to create voice segment
files, how to record voice segments, and how to use them.
Using Edit Voice to create voice segment files
Meridian Link provides the Edit Voice feature to define, organize, and store
voice prompts in segment files. This section later describes how Play Voice
uses the voice segments defined in Edit Voice to answer a customerÕs
account balance query.
Once the mailbox has been configured, you can use the Meridian Link
editvoice command to record your applicationÕs prompts in a voice segment
file. Online help is available for the command, and within the edit voice
session as well.
The application opens a voice segment file by name, and then selects voice
segments within the file by number. Consequently, you must define the file
name and the prompt segment sequence before you begin recording.
A single voice segment file can hold 1000 segments, and each segment can
be up to 30 seconds in length. Thus, although an application can have only
two voice segment files open against a voice channel at a time, this
constraint is unlikely to present a problem.
Applications normally use one voice segment file for all prompts, because a
list of segments from one file may be concatenatedÑwithout noticeable
spacingÑwithin one playvoice command. To see how this works, see
ÒExample of customer account balance queryÓ later in this section.
In general, only one voice segment file is needed. However, there may be
external reasons to use more than one voice segment file within an
application. For example, if prompts from several different voice files are
used, each separate file must be specified in a separate Play Voice message,
and there will be noticeable pauses within the prompts. Several voice
segment files may be needed for applications with multiple menus, or where
different areas of the prompts are changed at different times.