Nortel Networks 1000M - Manual (Page 435)

435
Central Answering Position
Contents
This section contains information on the following topics:
"Introduction" (page 436)
"About the Central Answering Position" (page 436)
"CAP functionality versus M2250 functionality" (page 437)
"Key layout" (page 438)
"Key expansion modules" (page 439)
"Installing the key expansion module(s)" (page 441)
"Removing the key expansion module(s)" (page 443)
"Configuring your CAP" (page 444)
"Logging into and out of the ACD queue" (page 449)
"Small System configured in Position ID mode" (page 449)
"Small System configured in Agent ID mode" (page 449)
"Using common CAP features" (page 450)
"Conference" (page 450)
"Direct Station Select (BFS)" (page 451)
"Directory Number (DN)" (page 451)
"Display Queue (Disp Queue)" (page 452)
"Make Busy" (page 452)
"No Hold Conference (N. H. Conf)" (page 452)
"Override" (page 453)
"Park" (page 454)
"Privacy Release (Priv Rls)" (page 455)
"Program" (page 455)
"Transfer" (page 456)
"Other CAP features" (page 457)
Nortel Communication Server 1000
Communication Server 1000M and Meridian 1 Small System Installation and Commissioning
NN43011-310 01.04 Standard
Release 5.0 13 May 2008
Copyright © 2008, Nortel Networks
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