Nortel Networks 1000M - Manual (Page 449)

Logging into and out of the ACD queue 449
Logging into and out of the ACD queue
There are two different procedures for logging into the ACD queue. The
method by which you log in depends on whether your Small System is
configured in "Position ID" mode or "Agent ID" mode.
Small System configured in Position ID mode
Logging into the ACD queue
• The CAP is in the Make Set Busy state.
— The Make Set Busy lamp may or may not be on.
• Pick up the handset.
• Press the Make Set Busy key.
— You are now logged into the ACD queue.
Logging out of the ACD queue
• You are logged into the ACD queue.
• Press the Make Set Busy key or unplug the headset.
— You are now logged out of the ACD queue.
Small System configured in Agent ID mode
Logging into the ACD queue
• The CAP is in the Make Set Busy state.
— The Make Set Busy lamp may or may not be on.
• Press the Make Set Busy key.
• Enter your agent ID.
Note: The length and valid range of numbers in your agent ID
depends on how the ADS feature is programmed in LD 23.
— You are now logged into the ACD queue.
Logging out of the ACD queue
• You are logged into ACD queue.
• Press the Make Set Busy key on the CAP or unplug the headset.
— You are now logged out of the ACD queue.
Nortel Communication Server 1000
Communication Server 1000M and Meridian 1 Small System Installation and Commissioning
NN43011-310 01.04 Standard
Release 5.0 13 May 2008
Copyright © 2008, Nortel Networks
.