Nortel Networks 1000M - Manual (Page 438)

438 Central Answering Position
Central Answering Position (CAP) M2250 attendant console
ACD position configured as supervisor and provisioned
with an ACD agent observe key. Supervisor Console
Overflow/Interflow. Attendant Overflow Position
ACD Recorded Announcement. Attendant RAN
ACD position configured as supervisor and provisioned
with a Display Calls Waiting key. Call Waiting Indicator
Attendant console features not available with a CAP
The following is a list of attendant console features that are not available
with a CAP:
• The CAP does not have the capability to provision feature keys which
function like incoming call indicators.
• The following attendant features have no equivalent on the CAP:
— Trunk Group Busy
— Incoming Call Indicators
— Attendant Administration Function Keys
— Multiple Loop Keys (for incoming/outgoing calls)
— Signal Source/Destination
The above information should be carefully considered when deciding
between the functionality of a CAP and that of an M2250 console.
Key layout
A number of features make it easy for you to respond to and transfer calls
using the CAP. Each CAP telephone is preconfigured with certain features.
(Preprogrammed data can be found in
"Preprogrammed data" (page 373) .)
To activate preconfigured CAP data, select a CAP model using the
administration telephone and carry out the appropriate overlays on the CAP,
as described later in this chapter. You are not locked into the preconfigured
model, however. If you choose, you can change features to meet your
specific needs.
The feature keys shown in Figure 141 "Default M2216 or 2616 CAP model"
(page 439) provide an example of the most commonly used CAP functions.
The CAP extension key (ACD queue) is found at the bottom right-hand
corner of the keypad and has a default extension number.
Nortel Communication Server 1000
Communication Server 1000M and Meridian 1 Small System Installation and Commissioning
NN43011-310 01.04 Standard
Release 5.0 13 May 2008
Copyright © 2008, Nortel Networks
.