Nortel Networks 1000M - Manual (Page 437)

About the Central Answering Position 437
The CAP receives all calls that come in on the ACD queue. To answer
calls, the CAP agent must be logged onto the ACD queue. There are two
ways of logging onto the ACD queue, described in
"Logging into and out of
the ACD queue" (page 449) .
If multiple CAP telephones are configured, calls are distributed among these
positions. For example, the CAP that has been idle the longest receives the
next incoming call. If equipped, a recorded announcement (RAN) can be
used to advise the calling party of any delay in answering.
CAP functionality versus M2250 functionality
Although the CAP is an attendant position, it does NOT operate in the
same way as the M2250 attendant console. The CAP is an ACD agent,
and therefore provides attendant functionality in a different manner than
the attendant console.
Note: The CAP console should not be viewed as having M2250
attendant console capabilities, because it is just an M2616 or M2216
digital telephone with optional key expansion modules. As a result of
this limitation, the CAP set does not have access to attendant features
such as Network Attendant Services (NAS).
Table 137 "CAP features versus M2250 features" (page 437) illustrates the
CAP features that duplicate or simulate attendant console features.
Table 137
CAP features versus M2250 features
Central Answering Position (CAP) M2250 attendant console
Override. Busy Verify
Not Ready. Position Busy
Make Set Busy (Night Service is entered when the last
Central Answering Position logs out of the ACD queue by
depressing the Make Set Busy Key). Night Service
A Night Service key can also be defined, for the ACD DN
with that service.
Transfer / No Hold Conference. Release (to extend)
Transfer. Exclude Source/Destination
Conference / No Hold Conference. Conference
In Calls Key (Key 0) — incoming calls only. Loop Key 0
(One or more DN keys can be assigned for outgoing calls.)
Call Forward and Busy Status (BFS) and Add-on modules. Busy Lamp Field
Keys configured as BFS keys enable you to connect to an
extension by pressing a single key. Direct Station Select
Nortel Communication Server 1000
Communication Server 1000M and Meridian 1 Small System Installation and Commissioning
NN43011-310 01.04 Standard
Release 5.0 13 May 2008
Copyright © 2008, Nortel Networks
.