Nortel Networks 1000M - Manual (Page 448)

448 Central Answering Position
In LD 15, the customer data block, the prompt ATDN , or Attendant Directory
Number, defaults to 0 . When 0 is dialed by a station user, the nonexistent
console is seen by the Small System as being in Night Service. Therefore,
all dial
0 calls are directed to the night number, which is the ACD directory
number of the CAP.
All calls redirected to the CAP which are subsequently transferred to a
station, may be redirected to Meridian Mail or recalled to the CAP ACD
queue. The software associated with this produces prompts in LD 15, which
determine whether or not a call is recalled to the CAP queue or redirected
to a forward no answer destination such as Meridian Mail.
In LD 11, respond as follows for the specified prompts:
LD 11: Configuring your CAP
Prompt Response Description
AOM 0, 1, 2 add-on modules 0, 1, or 2
CLS SPV ADD SWA "SPV" = supervisor
"ADD "= automatic digit display
"SWA" = station-to-station call waiting allowed
KEY 0 ACD xxxx yyyy "xxxx" = ACD queue directory
number
"yyyy" = position ID
xx MSB "xx" = key number
MSB = Make Set Busy
xx DWC yyyy "xx" = key number
DWC = ACD Display Waiting Calls
"yyyy" = ACD-DN
xx TRN "xx" = key number
TRN = Transfer
xx AO6 "xx" = key number
A06 = Conference
xx NHC "xx" = key number
NHC = No Hold Conference
xx PRK "xx" = key number
PRK = Call Park
xx BFS aa bb "xx" = key number
BFS = Busy-Forward Status
"aa bb" = TN (repeated for all digital stations being monitored)
Nortel Communication Server 1000
Communication Server 1000M and Meridian 1 Small System Installation and Commissioning
NN43011-310 01.04 Standard
Release 5.0 13 May 2008
Copyright © 2008, Nortel Networks
.