Epson WorkForce AL-MX300DN - Manual (Page 222)

The Print LED is on but nothing prints
Cause What to do
Your computer may not be properly connected to the
printer. Perform the procedure illustrated in the Setup Guide.
The interface cable may not be plugged in securely. Check both ends of the interface cable between the printer and
the computer.
You may not be using the correct interface cable. If you are using the USB interface, use a cable that is compatible
with Hi-Speed USB.
Your application software is not properly set up for your
printer. Make sure that the printer is selected in your application software.
Your computer system’s memory is too small to handle
the volume of data in your document. Try reducing the image resolution of your document in the
application software, or install more memory in your computer if
you can.
The optional product is not available
Cause What to do
The printer does not recognize the optional product. Print a configuration status sheet to see if the printer recognizes
the optional product. If not, reinstall the optional product.
The setting for recognizing options may be set manually. See “Making Optional Settings” on page 251 to set the printer
driver to automatically update information about options.
The remaining service life of the consumable products is not updated
(Windows only)
Cause What to do
The interval between updating information for the
consumable products is too long. Press the Get Information Now button on the Consumables Info
Settings dialog box. You can also change the interval for updating
information about the consumable products on the Consumables
Info Settings dialog box.
AL-MX300 Series User's Guide
Troubleshooting 222