INFICON 3000 Micro GC Gas Analyzer Operating Manual - Manual (Page 236)

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3000 Micro GC Operating Manual
9.1.3 Common Connection Problems
Table 9-3 Common connection problems
Symptom Cause Remedy
3000 Micro GCnot
communicating with
computer, ping fails and
instrument cannot be
configured Instrument requires power
cycle Restart 3000 Micro GC as instructed in
section 6.3.2, Restart, on page 6-8 .
EZ IQ requires restart Exit EZ IQ and re-open. Restart the computer
if necessary.
Loose communication
connections Ensure the LAN cable connection between
the controlling computer and 3000 Micro GC
is connected and the connectors are properly
plugged in.
Computer IP address set
incorrectly Verify the computer IP address and LAN
settings. Refer to
section 6.5.1 on page 6-13 .
Conflicting 3000 Micro GC
IP address Verify there are no 3000 Micro GC with the
same IP address on the LAN network.
Power supply voltage too low Check power supply voltage.
 1-2 channel or 3-4 channel 3000 Micro GC
will have communication problems at
less than 24 V
 Portable 3000 Micro GC will have
communication problems at
less than 15 V.
Flash card is unseated Power off 3000 Micro GC. Open the chassis
and locate the flash card on the onboard
computer. Remove the flash card and then
reseat it. Restart 3000 Micro GC and ping.
Drivers are corrupt Re-configure the drivers through EZ IQ
Config.
3000 Micro GC not
communicating with
computer, ping fails and
instrument cannot be
configured (continued) Malfunctioning OBC Contact INFICON .
Embedded webpage cannot
be accessed, but ping is
successful. Web browser proxy servers
are ON Turn off proxy servers on web browser.
Instrument IP Address typed
incorrectly Verify that the correct 3000 Micro GC
IP address is typed in the address bar of the
web browser.